Terms and Conditions

Booking

All reservations can be made through our booking office in Yangon or by e-mail (see homepage for details) 

Payment

We need to prepay all services confirmed to you in order for these services to be guaranteed. We will ask you therefore to make a partial advance payment ahead of your visit, the amount to be determined based on the nature of the services that you have selected. As soon as you have confirmed your itinerary, we will let you know how much your prepayment will amount to, and how you can settle that amount. Alternatively, some visitors prefer to settle the full amount before departure to avoid having to transport excessive cash with them while in Myanmar. 

 Refer also  Credit Cards Versus Cash.

As bank transfers to Myanmar can frequently be very slow, please ensure that you settle your pre-payment well ahead of time so that we can confirm proper receipt of funds and guarantee all essential services.

Conditions

  • We have to guarantee hotel bookings which are non-refundable in case of cancellation or non-receipt of pre-payments. 
  • Late reservations (under 30 days from travel date) must be fully pre-paid.
  • Visa – formalities
  • Names as per passport, passport numbers and nationality are required at time of booking. Please refer also to the section pertaining to Visas for additional information

Rates

  • Our prices are quoted in US Dollars at the prevailing rates of exchange against the local currency, the Myanmar Kyat. The recent easing of currency measures has led to a greater volatility in the exchange rate, thus we thus may have to adjust our prices accordingly, without prior notice. 
  • Our prices include local airfares, transfers, accommodation, meals as well as tour guides and drivers according to the agreed itinerary. 
  • Our prices do not include fees levied for visiting sites, pagodas, and temples, whenever such fees are required. Accommodation is based on shared twin-bed rooms, with a supplementary charge for single occupancy.

Children

If you travel with children, kindly provide us with the necessary information on the age and number of children so that we can apply the proper discount.

Cancellation conditions

i) Hotels: in case of cancellation of hotels reservations, no refund will take place. 

ii) Flights, boat and land travel

Charges levied due to cancellation of either or all above services are as follows:

48 hours before arrival 100 %

48 hours -7 days before arrival        80 %

8 – 15 days before arrival   50 %

16  - 29 days before arrival              30 %

45 – 30 days before arrival               20%

Changes

For reasons beyond our control, we may have no alternative but to modify, replace or cancel elements of your tour without prior notice. Likewise, flight availability may force us to make adjustments to your program.  

As we have no influence over these potential changes, we shall not apply any refunds in such cases. 

Fees/charges

With regard to bank charges/fees, we shall absorb charges levied by our bank, whereas those levied by the sender's bank (i.e. the client)  must be borne by our customeer (s).

Liability: 

Complete information about liability is to be found in our Insurance – Liability section
We urge you to read that section carefully and take the necessary steps to limit any unplanned financial expenditure.

Community

For years now, we have been involved in community projects, starting with the construction of a public library available to all children of Bagan, Our activities have grown over the years and we will continue to offer our time and resources to help those most in need in our country.

Recent news

Please visit our Facebook page for more photos and news!

Tickets

Please write to reservation [at] myanmar-mosaic-travel [dot] com for tickets.